Accommodation / Te Whare Whānau
The Maori Health Unit provides Te Whare Whānau (the Family Room) service. This is a short-term accommodation option (1-3 nights) available to your family / whānau members living outside the Invercargill boundary when you are receiving hospital care. For enquiries to access Te Whare Whānau room, please ask the nursing staff looking after you to contact the unit or Security.
If you have cold or flu symptoms or other infectious illness, i.e. chicken pox or measles, and are being admitted for planned surgery please telephone: (03) 218 1949, or the receptionist of the Day Surgery Unit (03) 214 5781 before admission. It is very important that you inform us about any of these symptoms, even if it seems like a minor concern to you.
A cafeteria is available for patients and their visitors. It is located on the ground floor of the main corridor.
Monday-Friday: 7:30am – 6:30pm
Weekends: 8:30am – 6:30pm
* Note these times may change on public holidays.
Hospital chaplains, ministers and lay church visitors are available to visit you, and can be contacted 24 hours a day, 7 days a week, either through your nurse or the hospital telephone operator. The Chapel / Quiet Room is located next to the Medical Ward entrance on Level 1 and is always open for prayer or meditation. Everyone is welcome to use the chapel at any time.
Compliments and Complaints
The staff of Southern DHB welcome feedback.
Contact: Quality & Safety, telephone: (03) 214 5738.
‘Tell Us What You Think’ leaflet is available to be completed.
Situated in the foyer on the ground floor, the shop has a selection of gifts and necessities for you to choose from, such as flowers, toys, tissues, shampoo, cards, books and sweets. It is serviced by volunteers and is open between 10:00am and 4:00pm.
A selection of books is available in most ward day rooms. Other material, such as large print or specific titles can be requested. Please ask the ward staff to contact the Southland Hospital librarian for this service.
Maori Health Unit – Te Huinga Tahi
Nau Mai, Haere Mai, Welcome
The Māori Health Unit provides nursing and social support services to Māori and non-Māori patients and their whānau / family. We are here to support you and your whānau / family to achieve maximum health, well-being and independence.
We aim to:
Connect you and your whānau / family with resources and services.
Ensure that your transition from hospital care to home is achieved successfully.
We are committed to providing you a holistic health service.
Te Huinga Tahi is situated in the Community Services Building on the Southland Hospital site.
Telephone: (03) 2181949 extn 8309.
Telephone: (03) 2181949 extn 8509.
Ki te kore ngā pūtake e mākūkūngia, e kore te rākau e tupu
If the roots of the tree are not watered, the tree will never grow.
Maori Mental Health – Te Korowai Hou Ora
Te Korowai Hou Ora services are available for all tangata whaiora who are receiving clinical mental health services within the Southern DHB.
Telephone: (03) 218 1949 extn 8378.
Southland Hospital – Kew Rd.
Breakfast: 7:30am – 8:30am
Lunch: 11:45am – 12:45pm
Dinner: 5:00 – 6:00pm
The mobile canteen contains items such as small non-perishable snack items and magazines and is run by volunteers. The trolley round operates from approximately 10:00am – 11:30am, Monday to Friday, and visits all ward areas.
The Southland Times (daily newspaper) is available for purchase, Monday to Saturday. The Southland Express (weekly community newspaper) is available free in the hospital foyer (Thursdays of each week).
Pacific Island Nurse Specialist Service
The Pacific Island Nurse Specialist Service is designed to assist Pacific people make the transition from hospital to home and to provide nursing follow-up. It also aims to prevent the need for hospital admission by offering community care and home visits. There is ongoing contact with GPs and primary-based (community) services focusing on health care and education.
The service is available Monday to Friday and contact can be made via the hospital switchboard. The nurses work in collaboration with the local Pacific Island Trust where other support and nurse-led clinics are available.
There are free car parks on site and free parking along the surrounding streets of Kew and Elles Roads. Kew Road has P120 parking limits (8:00am – 4:30pm) weekdays. Dedicated disability car parks are available near the entrance points to the hospital buildings.
Pick-up / drop-off zones are available outside both hospital entrances where vehicles may pull up and unload/pick up passengers close to the entry. Note these are P5 parking limits.
Car parking is regularly monitored by Security. Please note that vehicles parked in unauthorised parks or in front of fire exits may be clamped at the owner’s expense.
Mobility parks are available for people who hold a valid mobility parking permit and are located in the main and west car parks.
The speed limit on all hospital roadways is 20kph.
The Pharmacy Department is located on the first floor, and is open for outpatient prescriptions between 10:00am and 14:00am Monday to Friday and between 10:00am and 11:30am on a Saturday.
Telephone: (03) 214 7218.
If you wish to post mail from the hospital, there is a letter box near the main entrance which is emptied daily, or you can ask a ward staff member to place your mail in the ‘Out’ basket.
Daily mail deliveries and collections (except public holidays) are available. If mail is being sent to you in the hospital it should be addressed:
PO Box 828
Ronald McDonald Family Room
The Ronald McDonald Family Room provides a quiet space for families to relax and recharge just moments away from their hospitalised child.
There are four short-stay rooms for the caregivers of critically ill children when it‘s imperative they remain just moments away from their hospitalised child. These beds are allocated in consultation with hospital staff and are given on a greatest needs basis.
Southland Hospital has 24-hour security on site.
After-hours entry, between 8:00pm and 7:00am, to the hospital is limited to the main entrance only.
All after-hour visitors should report to the Security Counter inside the main entrance (beside the emergency department reception) during these times. All after-hour visitors are also required to sign in/out for the purpose of any emergencies that may arise.
Coin and card operated telephones are available for patients and visitors – one is situated outside the Medical Ward and the other is by Outpatients. Telephones are not available at the bedside – please ensure your family and friends are aware of this.
Visiting hours at Southland Hospital are 2:00pm – 8:00pm daily (please avoid meal times at 5:00pm). These hours apply to immediate family (whānau), extended family and friends of the patient.
The following wards have special visiting guidelines:
Critical Care Unit allows immediate family only to visit at any time except between 2:00pm – 4:00pm.
Inpatient Mental Health Unit 7:00am – 8:00pm.
Children’s Ward allows parents / caregivers to visit at all times. Visiting hours for friends and other relatives are 2:00pm – 8:00pm daily.
Surgical Ward has open visiting hours.
The general 2:00pm – 8:00pm hospital visiting hours are in place to support the provision of safe and effective health care to all patients, while also allowing visitors to spend quality time with family or friends in hospital.
Clearly there will always be exceptions to the 2:00pm – 8:00pm visiting hours for patients who are seriously ill or who have other extenuating circumstances. Please discuss with the clinical nurse / midwife manager, midwife or nurse co-ordinator to arrange visiting at other times.